Refund Policy

1. Eligible Refunds

A full refund will be issued if:

• The reservation is canceled more than 24 hours before the scheduled pickup time.
• We are unable to provide the reserved service due to reasons within our control.

2. Non-Refundable Reservations

No refund will be issued if:

• The reservation is canceled within 24 hours of the scheduled pickup.
• The passenger fails to appear at the pickup location (No-Show).
• Incorrect pickup information or contact information provided by the customer prevents the service from being completed.

3. Flight Delays

For airport pickups, we monitor flight arrivals and adjust pickup times accordingly. Flight delays do not qualify for a refund.

4. Service Interruptions Beyond Our Control

Refunds will not be issued for delays or interruptions caused by:

• Traffic congestion
• Road closures
• Severe weather
• Airline delays or cancellations
• Government restrictions
• Other circumstances beyond our reasonable control

5. Processing Time

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.

6. Contact Us

If you believe you are eligible for a refund, please contact us: